SHIPPING & ReTURNS
Tea at Henry’s currently only ships within Australia. We use Australia Post and Fastway Couriers. Shipping costs are determined by the current rates set by Australia Post and depend on the size and weight of the parcel. The shipping cost for a small parcel (up to 500g) is $8.50.
Subject to stock availability, Tea at Henry’s aims to process and ship your order within 2-3 business days of receiving your order. Standard delivery times apply and deliveries to regional and remote areas may take longer. If we foresee any issues in meeting these time-frames we will contact you.
Unfortunately, returns based on change of mind are not accepted. Please choose carefully and ask us if you have any questions.
If you consider the product is defective or damaged please email Tea at Henry’s within 7 days of receipt so that we can address the problem and if applicable commence the refund/exchange process. We will ask you to return the items to us in their original condition and packaging.
Updated: November, 2018