FREQUENTLY ASKED QUESTIONS
How is shipping calculated at Tea at Henry's?
At the current time, Tea at Henry's uses Australia Post for shipping our products. Shipping is based on weight and size ranges. Our gift cards can be shipped as a large letter. The shipping cost for a small parcel (up to 500g) is $8.50. Orders over $100 are entitled to free shipping by using the code OVER100 at the checkout.
How should I store Tea at Henry's teas?
Tea at Henry's teas should be stored in a cool, dark, dry storage area. Our tea pouches have a zip lock seal that assists with keeping your tea fresh or you may wish to transfer the tea to an air tight canister.
What is the shelf life of Tea at Henry's teas?
Each of our tea pouches will have a best before date sticker applied. It is best if you consume our teas within this time frame to ensure freshness and high quality flavours and aromas. Teas should be properly stored during this time.
How many cups of tea will I get from a Tea at Henry's pouch?
As a general rule of thumb, one heaped teaspoon or 2-2.5g of tea is needed to make a beautiful cup of Tea at Henry's tea. Sometimes it is not all that easy to measure tea on a teaspoon given the size and shape of the leaves. We estimate, by way of example, that from a 50g pouch of our teas from our black tea collection, you can expect to make about 20-25 cups of tea.
How are Tea at Henry's teas flavoured?
The Tea at Henry's tea range is comprised of single origin or single estate teas and delicious tea blends. Our blended teas are most commonly made using a base tea, for example Sri Lankan black tea, Chinese Sencha or Pai Mu Dan. They are then carefully blended with a range of ingredients including dried fruits, spices, flowers and petals and natural flavourings. The natural flavourings used in our teas present in two forms. First, as a liquid flavour, which you won't see in your tea and secondly, as a solid flavour in the form of a tiny white rod or speck which dissolves in water.
Allergens and contaminants?
Tea at Henry's teas are lovingly and carefully packaged by us in our home-based business in Cairns, Queensland. We take the utmost care with the selection, purchase, storage and segregation of our teas and blending ingredients. We also take the utmost care with our packing environments. Despite the care taken, we are not able to guarantee a total absence of what may be an allergen, contaminant or an accidental cross-contamination within either our products or the ingredients we have sourced from suppliers to certain customers.
How should I brew Tea at Henry's teas?
For us at Tea at Henry's we think brewing tea is a little bit of art and a little bit of science. Brewing well can be impacted by a number of factors including the tea making equipment you use, the amount of tea you use, the quality and temperature of the water that you use and the amount of time you allow the tea to steep for.
As a general rule of thumb we recommend 1-heaped teaspoon of tea to 200-250mls of water. We know that sometimes this is not so easy as large leaf teas are quite difficult to measure. If you have scales you should aim for about 2g of tea to 1 cup of water.
All of our tea packages provide you with clear guidance on brewing times for each tea. Again, as a general rule of thumb we recommend 3-5 minutes for black teas and about 2 minutes for green and white teas.
Remember too that leaves like space. Room to move and unfurl.... so make sure whatever you use to brew your tea allows plenty of room for the leaves to do their thing.
Is water really that important? Yes, we think so. When you think about it there is not a whole lot of room to hide with tea. It is leaves and water. Leaving aside how you brew, a good cup of tea can be as simple as having good quality leaves and good quality water heated to the right temperature. We recommend always using fresh water that hasn't already been heated. It is also really important to remember that boiling water can burn delicate tea leaves. Different teas can withstand different water temperatures. As a guide we recommend the following temperatures but always be sure to check the brewing temperature on our tea package for your specific tea.
Green tea: 80C
White tea: 85C
Black tea: 95C-100C
If you don't have a temperature regulated kettle you can bring your water to the boil and leave your kettle with the lid open for a few minutes to bring the temperature down to suit the tea you are brewing.
How are Tea at Henry's teas packaged?
Tea at Henry's teas are lovingly packaged by us in our home-based business in Cairns, Queensland. We use three main pouch sizes for our packaging so that we can provide you teas in 30g, 50g and 100g quantities. We use opaque white plastic pouches that are zip lock sealed. We also heat seal all our tea packages. To open simply tear or cut the top of the pouch where marked. Always be sure to check that you have completely sealed the zip lock or alternatively transfer your tea into an airtight container for storage.
What size package should I purchase?
We recommend that if you are trying our teas for the first time that you purchase our 30g or 50g pouches or alternatively try one of our tea tasting flights. We also recommend for our tea lovers to purchase their favourite Tea at Henry's teas in 100g pouches as this represents the most value for money option.
Appearance, aroma, flavour, seasonality and availability?
Sometimes you may notice that your Tea at Henry's teas look, smell or even taste a little different from one purchase to the next. While teas and ingredients might be sourced from the same supplier it is not always the case that a tea will have the exact same aroma and flavour profiles. A number of factors can influence the flavour and aroma of your tea. In particular the terroir and environmental conditions at play can make tea from a single estate different each time it is harvested. Tea processing conditions including humidity and moisture can also have an impact. It is also important to remember that tea is a seasonal product. Some of the teas that we source are rare and unique and may only be available to us in very small or limited quantities. We are unable to guarantee the availability of any particular tea.
Where are Tea at Henry's teas sourced from?
Tea at Henry's is a boutique online tea store specialising in loose-leaf single origin and blended teas. Our teas are sourced from Australian suppliers who bring teas in from all over the world. Some of our blends are made for us by our suppliers and some are our own amazing creations.